bg77 Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "bg77" refers to the online betting and casino platform operating at bg77.io, including all products, services, promotions, and features available through that domain.
• "Platform" means the website at bg77.io, any associated mobile-optimised interface, and any future application made available by bg77.
• "Player" / "You" / "Your" refers to any individual who accesses the Platform, creates an account, or uses any service offered by bg77.
• "Account" means the registered user account associated with a unique username and password, through which a Player accesses bg77's services.
• "Wallet" means the BDT-denominated balance held within a Player's Account for the purpose of placing bets, playing games, and receiving winnings.
• "Bet" / "Wager" means a real-money stake placed by a Player on any sporting event or casino game offered on the Platform.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive granted by bg77 subject to stated wagering requirements.
• "Wagering Requirement" means the minimum number of times a Bonus amount must be staked before any associated winnings may be withdrawn.
• "BDT" means Bangladeshi Taka (৳), the currency used exclusively in all financial transactions on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process bg77 applies to player accounts, particularly before processing withdrawal requests above a defined threshold.

By accessing the bg77 Platform, creating an Account, or placing a Bet, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety, together with the bg77 Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your Account by contacting bg77 support at [email protected].

bg77 reserves the right to amend, supplement, or replace these Terms at any time. Where a change is material, bg77 will provide reasonable notice via a notice displayed on the Platform or an email to the registered address on the affected Account. Non-material changes — including corrections of typographical errors and minor clarifications — take effect immediately upon publication.

Access to bg77's real-money services is restricted to individuals who satisfy all of the following eligibility requirements at the time of registration and on a continuing basis:

• You must be at least 21 years of age. This is a strict minimum — there are no exceptions.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must not be a resident of, or currently located in, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, officer, director, contractor, or immediate family member of a bg77 employee, in relation to any real-money account activity.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your place of residence.

bg77 conducts age verification as part of its KYC process. You may be required to submit a government-issued National ID Card (NID), passport, or birth certificate to confirm your date of birth before a withdrawal is processed. Where bg77 has reason to believe a Player does not meet the age requirement, the Account will be suspended and the matter reviewed. If a Player is found to have been under the age of 21 at the time of registration, all bets placed will be voided and any net winnings will be forfeited, with only the original deposit amount being returned.

To access real-money betting and casino features on bg77, you must register an Account by providing accurate, complete, and current information including your full legal name, date of birth, mobile phone number, and preferred payment method. You agree to update this information promptly if it changes.

One Account Per Player: Each player is permitted to hold only one active Account. The creation of more than one Account — whether under the same or different personal details — constitutes a material breach of these Terms and will result in the closure of all associated Accounts. Any Bonus or winnings accrued through a duplicate Account will be forfeited.

Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. bg77 will not be liable for any losses resulting from unauthorised access to your Account where you have failed to maintain adequate security over your credentials. You are strongly encouraged to enable OTP two-factor authentication, which is available in Account Settings after login.

• Notify bg77 support immediately at [email protected] if you suspect unauthorised access to your Account.
• Do not use shared devices to access your bg77 Account without logging out fully after each session.
• bg77 supports biometric login on compatible mobile devices as an additional security layer.
• Automatic session timeout activates after 20 minutes of inactivity to reduce exposure on shared or unattended devices.

All financial transactions on the bg77 Platform are conducted exclusively in Bangladeshi Taka (৳). bg77 does not hold or process funds in any foreign currency. The following terms apply to all deposit and withdrawal activity:

Deposits: The minimum deposit amount is ৳200. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your Wallet instantly under normal operating conditions. Bank transfer deposits (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) are typically credited within one business day. bg77 does not charge a fee on deposits, but your payment provider may apply its own transaction charges.

Withdrawals: Withdrawal requests are subject to identity verification. Requests below the standard KYC threshold are processed promptly; requests at or above the threshold require submission of identity documents before funds are released. bg77 targets a processing time of under five minutes for bKash and Nagad withdrawals during standard business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals are typically completed within one business day.

• Withdrawals may only be made to a payment method that has been previously used to make a deposit into the same Account, or to a verified method linked during KYC.
• bg77 reserves the right to apply additional verification steps to withdrawal requests that appear inconsistent with normal account activity.
• Where a Bonus has been claimed, the applicable wagering requirement must be completed in full before the Bonus balance or winnings derived from it may be withdrawn.
• bg77 will not process withdrawals to third-party accounts, business accounts, or payment methods not registered in the Account holder's own name.

bg77 offers a range of bonuses and promotional offers to eligible players. Each promotion is subject to its own specific terms, which are published alongside the offer. The following general conditions apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are available to players who have a fully registered and verified bg77 Account and who meet the eligibility criteria stated in the promotion.
• Unless explicitly stated, bonuses are available only to players who have not previously claimed the same promotion. Repeat claiming through duplicate Accounts is a breach of these Terms.
• All bonuses are subject to a wagering requirement. The specific wagering multiplier and eligible games are stated in the promotion terms. Until the wagering requirement is satisfied in full, no withdrawal of the Bonus amount or winnings derived from it will be permitted.
• bg77 reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice, including where bg77 suspects the promotion is being abused.
• Seasonal promotions — including those themed around BPL, IPL, Eid, and Pohela Boishakh — are time-limited and subject to their own eligibility criteria.
• Free bets credited as a promotional Bonus expire within the period stated in the promotion. Expired free bets are automatically removed from the Wallet without compensation.

bg77 takes a zero-tolerance approach to bonus abuse. Activities that constitute bonus abuse include but are not limited to: using multiple Accounts to claim the same promotion; placing offsetting bets to hedge a bonus requirement; using betting patterns specifically designed to minimise risk during wagering requirements in a way that violates the spirit of the promotion; and coordinating with other players to collectively exploit a promotional offer.

The following general rules apply to all sports betting activity on bg77. Sport-specific rules are published in the respective sport section of the Platform and form part of these Terms by reference.

• All bets are final once confirmed. bg77 does not accept requests to cancel or amend a bet after it has been placed and confirmed, except where an obvious pricing error has occurred.
• bg77 reserves the right to void a bet at odds that were manifestly incorrect due to a system error, a data feed error, or a human input error. In such cases, the stake is returned to the Player's Wallet.
• In-play bets are accepted subject to market availability. bg77 may suspend in-play markets at any time during an event without prior notice, including during stoppages in play or following significant score changes.
• Where the result of an event is disputed or subject to a review by the relevant sporting body (e.g., ICC, BPL governing board), bg77 reserves the right to suspend settlement until a definitive result is confirmed.
• Bets on events that are abandoned or not completed within a timeframe specified in the sport-specific rules will be voided and stakes returned, unless a result has already been determined for the purpose of settlement.
• Maximum single-bet and accumulator limits apply and are displayed at the point of bet placement. bg77 reserves the right to apply individual Account-level stake limits based on betting patterns, without prior notice.

bg77 actively monitors betting activity for evidence of match-fixing, insider trading, and suspicious patterns. Any Account found to have placed bets using material non-public information, or in coordination with individuals involved in the fixing of a sporting event, will be immediately suspended, and all associated winnings will be voided pending investigation.

bg77's casino products — including live dealer tables, slots, crash games, Teen Patti, and Andar Bahar — are provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by its own specific rules, which are accessible within the game interface. The following general terms apply to all casino play on bg77:

• All casino games use certified random number generation (RNG) technology or live-streamed real-world mechanics (in the case of live dealer games). Game outcomes are not influenced by bg77 or any third party beyond the randomness of the underlying system.
• Return-to-Player (RTP) percentages for slot games are set by the game studio and independently audited. RTP figures are theoretical long-run averages and do not guarantee any specific outcome in any individual session.
• In the event of a disconnection during a casino game round, the round will be resolved according to the game's standard rules. Where the outcome cannot be determined due to a system fault on bg77's side, the stake for that round will be refunded.
• bg77 is not liable for any loss of winnings resulting from a disconnection caused by the Player's internet service provider, device failure, or power outage on the Player's side.
• Minimum and maximum bet limits for each casino game are displayed within the game interface. These limits may vary by game and by Account tier.

The following conduct is strictly prohibited on the bg77 Platform. Any Player found to have engaged in prohibited conduct will have their Account suspended or permanently closed, and any associated winnings or balances will be voided or withheld pending investigation:

• Fraud and misrepresentation: Providing false, inaccurate, or misleading personal information at any stage of registration, verification, or bonus claiming.
• Multi-accounting: Registering or operating more than one bg77 Account, whether under the same or different personal details.
• Bonus abuse: Exploiting promotional offers through multi-accounting, systematic hedging, or any other pattern that violates the spirit of the promotion.
• Match-fixing participation: Placing bets in connection with any scheme to fix, manipulate, or improperly influence the outcome of a sporting event.
• Use of automated tools: Using betting bots, automated scripts, artificial intelligence tools, or any software that interacts with the Platform in a manner not intended for human use, without the prior written consent of bg77.
• Money laundering: Using the bg77 Platform as a vehicle to deposit, transfer, or withdraw funds derived from illegal activity, or to obscure the origin of funds.
• Collusion: Coordinating with other players in live casino games to gain an unfair advantage over the house or other participants.
• Chargebacks: Initiating fraudulent payment chargebacks, reversals, or disputes in relation to legitimate deposits made to a bg77 Account.

bg77 is committed to promoting safe and responsible gambling. The Platform provides the following tools to help players manage their gambling activity. All tools are accessible from the Account Settings page after login:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, a limit cannot be increased for a cooling-off period of 24 hours. Decreases take effect immediately.
• Session Time Reminders: Players may configure automatic on-screen reminders that trigger after a defined period of continuous play.
• Cooling-Off Period: Players may request a temporary suspension of their Account for a period of between 24 hours and 6 weeks. During this period, login is blocked and no bets or deposits can be made.
• Self-Exclusion: Players who feel their gambling is becoming a problem may request permanent self-exclusion. This action is irreversible and takes effect within one business day of the request being confirmed by bg77 support.

bg77's support team is trained to recognise indicators of problem gambling and will respond sensitively to any player who raises a concern. If you are worried about your own or another person's gambling behaviour, please visit bg77's Responsible Gaming page for detailed guidance and support resources.

All content on the bg77 Platform — including but not limited to the bg77 brand name, logo, website design, text, graphics, software, game interfaces, and promotional materials — is the intellectual property of bg77 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Platform without the express prior written consent of bg77.

bg77 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By creating an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

The personal data bg77 collects includes registration information (name, date of birth, contact details), financial transaction records, device and session data, and communications with support. This data is used for account management, KYC verification, fraud prevention, customer support, and — where you have opted in — marketing communications.

bg77 does not sell personal data to third parties. Data is shared only with payment processors, game providers, and regulatory authorities as required for the operation of the Platform and compliance with applicable law.

To the fullest extent permitted by applicable law, bg77's aggregate liability to any Player in connection with these Terms, the Platform, or any service provided by bg77 shall not exceed the total amount deposited by that Player into their Account in the 30-day period preceding the event giving rise to the claim.

bg77 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or loss of opportunity, even if bg77 has been advised of the possibility of such damages.

• bg77 does not guarantee uninterrupted, error-free access to the Platform at all times. Scheduled and unscheduled maintenance may result in temporary unavailability.
• bg77 is not liable for losses arising from network outages, device failures, or internet service disruptions on the Player's side during betting or gaming sessions.
• bg77 is not responsible for the content, accuracy, or reliability of third-party game providers' systems, although all providers are subject to contractual quality and fairness standards.

bg77 reserves the right to suspend or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to satisfy KYC or age verification requirements within the timeframe specified by bg77.
• Engagement in prohibited conduct as defined in Section 9.
• Receipt of a court order or regulatory instruction requiring Account closure.
• Extended Account inactivity — defined as no login activity for a continuous period of 12 months — following reasonable notice to the registered email address.

Where an Account is closed for reasons other than a breach of these Terms, any verified balance remaining in the Wallet at the time of closure will be returned to the Player via their registered payment method within 10 business days, subject to the completion of any outstanding KYC requirements.

You may close your Account at any time by submitting a written request to bg77 support at [email protected]. Account closure requests are processed within one business day. Any pending withdrawal requests at the time of closure will be honoured in the normal course.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be interpreted in accordance with, and governed by, the principles of general commercial law applicable in the jurisdiction in which bg77 operates.

bg77 makes no representation that the Platform or its services are appropriate or available for use in all jurisdictions. It is the Player's responsibility to ensure that their use of the Platform complies with local laws applicable in their place of residence or location. bg77 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by law.

For any questions, concerns, or complaints regarding these Terms and Conditions or your bg77 Account, please contact the bg77 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Eid and public holidays (Bangladesh Standard Time, UTC+6)
• Languages: English and Bengali
• Response Target: General queries within 2 hours; complaints within 1 business day

When submitting a complaint, please include your registered username, a clear description of the issue, the date and time the issue occurred, and any relevant transaction IDs or bet reference numbers. This information allows bg77 to investigate and respond more efficiently.

bg77 is committed to treating all complaints fairly, promptly, and consistently. All complaint communications are logged and reviewed by the bg77 customer experience team.